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Deliveries and returns

Delivery

Deliveries will be made within two (2) business days in Dubai and within two (2) to four (4) days outside of Dubai. For the count of the delivery times, the following days will not be taken into account: Friday, Saturday and any bank holiday in the United Arab Emirates. Ordered Products will be delivered during normal working hours at the address provided when placing the order, provided that payment has been confirmed. No deliveries will be made until payment has been received for the Products.

Product returns

In the event that you are not satisfied with the Products purchased exclusively from www.perfumesloewe.ae you have the right to cancel the contract by returning your purchase to our own online store in accordance with the provisions set forth in the following paragraphs.

You can exercise your right to cancel without reason within seven (7) calendar days.

To exercise your right to cancel your contract for Products purchased at www.perfumesloewe.ae you must fill the Return Form in order to state your decision to cancel the contract and send it to the following Online Orders email address: loeweperfumescitywalk@ae.perfumesloewe.com

The Products must be returned in their original condition and in their complete original packaging, unopened and sealed, along with any accessories associated with the Products (promotional gifts included).
For returns, the Customer must contact us once having filled the return form so that we set up the return with our carrier.

PERFUMES LOEWE has sole discretion in determining whether the Products have been returned in their original condition. Products that are returned incomplete, broken, damaged, worn, unsealed or used by the customer will not be subject to a refund. They will be made available to the sender or sent back with postage due on delivery at PERFUMES LOEWE’s discretion.

PERFUMES LOEWE disclaims all liability and responsibility for any loss, shipping delay or delivery to an incorrect address of any article that you wish to return to the Website, insofar as you assume the risks associated with your chosen shipping method.

The customer is responsible for obtaining proof that the Products have been returned by sending these via certified mail or by any other means that provides a receipt indicating the date the shipment was postmarked and delivered.
If you exercise your right to cancel the contract, we will refund all payments that we have received from you, including shipping costs, under all circumstances, within a maximum of fourteen (14) calendar days from the date you inform us of your decision to cancel the contract. However, we may withhold any refund until we have received the goods or until the user has presented proof that the goods have been returned, whichever condition is met first.

After receiving the Product, we will proceed with the aforementioned refund using the same payment method that was used to make the purchase. In case of cash on delivery we may issue a voucher to be redeemed in the website for 6 months validation period.

The right to cancel the contract, as laid out in this section, only applies to Products purchased exclusively from www.perfumesloewe.ae, and shall in no case apply to Products purchased in a physical store.